Please be aware that we currently do not offer any phone support with a live agent. You can call Coinbase Support to immediately disable your account if you suspect your account has been compromised.
How do I speak to someone at Coinbase?
You can contact us in several ways: Complete a request for email support here.
For the fastest resolution, please:
- Submit your request using the email address you use to sign in to Coinbase.
- Choose the most relevant category and sub-category.
- Provide as much detail as possible regarding your issue.
Can I call Coinbase customer service?
Our team of customer service experts will be available via messaging 24/7 with the speed our customers expect. … Live support will be a core part of this experience as well, allowing customers to quickly message our team of experts when needed.
What are Coinbase customer service hours?
The Custody Client Services team is available Monday through Friday from 2am–6pm PT with additional coverage on the weekends. You can reach us at: Email: firstname.lastname@example.org. Phone: Our phone number is available within the Coinbase Custody platform.
How do I get my money back from Coinbase?
To withdraw your funds, sign in to your Coinbase Commerce account and click on the Withdraw button next to the relevant cryptocurrency in the Balances section. A window will pop up and ask how much you would like to withdraw, and where you would like these funds to go.
Can Coinbase steal my money?
The email noted that transactions on the blockchain are irrevocable and said Coinbase’s insurance policy does not cover theft from individual accounts.
How long does it take for Coinbase to respond?
The account recovery process usually takes 48 hours to complete but can sometimes take longer. After 24 hours, you should be able to sign in to your account and complete buys and sells. After 48 hours, you should have full trading capabilities restored.
Does Coinbase refund stolen money?
Canceling a transaction on Coinbase isn’t possible. If you’d like to get your money back, you will have to contact the merchant directly regarding your refund. … Coinbase will issue a refund only in two situations when their error caused: An unauthorized transaction from your account.
Has Coinbase been hacked?
The account breaches occurred between March 2021 and May 20, 2021. Coinbase suspects hackers used a large-scale email phishing campaign to trick numerous customers into giving up the email addresses, passwords, and phone numbers associated with their accounts. … The hackers then looted the cryptocurrency funds.
What is the email for Coinbase support?
For example, emails from email@example.com, firstname.lastname@example.org, email@example.com, and any other email from the @coinbase.com domain can be trusted. We also send emails from Coinbase sub-domains. For example, emails from firstname.lastname@example.org or email@example.com are valid.
How do I get in touch with Coinbase customer service?
Need to lock your account?
- US/Intl +1 (888) 908-7930.
- UK +44 808 168 4635.
- Ireland 1800 200 355.
Why is Coinbase customer service so bad?
Coinbase is under fire for terrible customer service following reports of users’ accounts being hacked and drained of funds. According to a Tuesday investigation by CNBC, thousands of customers across the country have lodged complaints against the company.